Last updated: 24 June 2021

Introduction

TurfBreed Pty Ltd (“TurfBreed”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with us, including through our website at www.myhometurf.com.au, its subdomains, mobile sites, applications, APIs, widgets and related online services (collectively, the Website).

By providing your personal information or using our Website, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.

This Privacy Policy applies only to TurfBreed’s handling of your personal information. It does not apply to third-party websites or services linked from our Website.

For the purposes of this policy, personal information has the meaning given in the Privacy Act 1988 (Cth) and generally means information that identifies or could reasonably identify an individual.

What personal information we collect

Depending on how you interact with us, we may collect:

Name
Postal or street address
Email address
Telephone number and other contact details
Date of birth or age
Profession, occupation or job title
Payment and credit card information
Device information, including IP address, device type, browser information, location data and website usage statistics
Information about products you purchase or enquire about
Any other information you voluntarily provide

How we collect your personal information

We collect personal information in a variety of ways, including when you:

Visit our Website
Purchase products through our Website
Make payments or request refunds or returns
Contact us by phone, email or online enquiry
Create or manage a customer account
Request product information or support
Enter into agreements with TurfBreed, including Plant Growers Licence Deeds
Apply for employment with us
Provide information voluntarily for any other purpose

In some circumstances we may also receive personal information from third-party suppliers where it is necessary for our business operations.

Where required, we may collect sensitive information in accordance with the Australian Privacy Principles and only where permitted by law or with your consent.

Cookies and website analytics

Our Website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our Website.

Cookies may collect information such as:

Browser type
Device information
Number of visits
Pages viewed
Navigation history
Website preferences

This information generally does not identify you personally and is used to improve our Website and services.

Search terms entered into our Website may also be collected for statistical and analytical purposes but are not linked to identifiable individuals.

How we use your personal information

We use your personal information to operate our business and provide our products and services.

This includes using your information to:

Provide, maintain and improve our products, services and technology
Process purchases, payments, refunds and returns
Fulfil orders and delivery requirements
Respond to enquiries and customer support requests
Verify your identity
Manage customer accounts
Send service updates, security notices and administrative communications
Process authorised financial transactions
Assess creditworthiness where required
Recover outstanding amounts
Communicate product updates and service information
Improve Website performance and user experience
Conduct research, planning and product development
Manage promotions, competitions, surveys and rewards programs
Organise grower conferences and related events
Meet our legal and regulatory obligations
Protect our legal rights and interests

We may also send marketing communications about our products and services where permitted by law. You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

We may use aggregated or anonymised information for research, reporting and business analysis. This information does not identify individual users.

Who we share your information with

We may share your personal information where necessary with:

Related TurfBreed companies
Employees and authorised representatives
Suppliers and manufacturers
Licensed growers
Conference organisers, sponsors and partners
Payment gateway providers
Banks, auditors and professional advisers
IT service providers and cloud hosting providers
Marketing service providers
Fraud prevention and credit checking organisations
Contractors and service providers who assist us in operating our business
Any person or organisation you authorise us to share information with

We may also disclose your information:

With your consent
Where disclosure is reasonably expected from the circumstances
If our business or assets are sold or transferred
Where required by law
To protect our legal rights, property or safety
To assist with fraud prevention or credit risk management

Some third-party service providers may host data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

Security of your personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

Our security measures include:

Secure systems and databases
Restricted access to personal information
Ongoing monitoring and maintenance of security systems
Secure payment processing technologies where applicable

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

To make a request, please contact us using the details at the end of this Privacy Policy. We may ask you to verify your identity before providing access.

Privacy concerns and complaints

If you have a question, concern or complaint about how we handle your personal information, please contact our Privacy Officer.

We will acknowledge your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/privacy

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our Website and take effect immediately upon publication.

By continuing to use our Website after changes are published, you agree to the updated Privacy Policy.

Governing law

This Privacy Policy is governed by the laws of Victoria, Australia.

Contact us

Privacy Officer
TurfBreed Pty Ltd

Phone: 0455 533 382

Email: admin@turfbreed.com.au